TSA adopts Queue Management System

SITA and Bluelon have recently supplied a hi-tech passenger system to the US.

In a move to improve the passenger experience and allow TSA Officers to focus on security-related tasks at airports, the Department of Homeland Security, Transportation Security Administration, will begin using the queue management system provided by SITA and its technology partner Bluelon. This system automatically measures and displays passenger waiting time.

This solution uses Bluetooth technology to measure the passenger traffic patterns at TSA checkpoint lines. SITA’s anonymous monitoring technology means that only traffic patterns and movements are analysed and individuals are not identified. This approach respects privacy issues while delivering highly relevant and usable information to both passengers and the TSA. Communication with passengers will be improved as delay times will be displayed in real time on screens at each checkpoint.

Paul Houghton, SITA’s President, Americas, speaking at the company’s offices in Atlanta, said: “TSA is continuing to improve the experience for passengers at security checkpoints in US airports. SITA’s air transport industry experience allows us to help the TSA work more effectively in this environment. In North America, close to 50 airports serving more than 845m passengers use SITA’s technology to run efficient operations and we know that passengers don’t want to wait in line; our technology measures and displays just how long they are waiting.”


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